Consultants from LAICO-Aravind Eye Care System will visit the hospital to understand the socio-cultural and economic context, leadership structure and operations. Short-term suggestions for performance improvement will be offered, though the focus of the visit will be on understanding the long-term capacity needs, constraints, training needs, and
Strategic Planning Workshop at LAICO
A core team from the hospital (ideally comprising of a management board member, a senior ophthalmologist, a senior administrative staff and a senior paramedic) will be invited for a week long capacity building workshop at LAICO, Madurai. The focus of the workshop will be to expose the team to various service delivery models that have worked for other eye hospitals. The team will be guided through a structure process to recognize the magnitude of unmet eye care needs in the community, their own potential and set goals for the hospital. The goals will guide coming up with specific strategies broken down to action plans.
Off-site Monitoring, Follow-up and Support
The team visiting Aravind will be responsible for dissemination across their hospital and leading the implementation of the action plan and other ideas that they learned from the
eight day workshop.
LAICO consultants will be available through e-mail and phone to provide implementation support and to help think through any challenges faced. Such mentoring support will include training for specific skill development, provision hospital management and other software, etc.
The hospitals is required to regularly send a simple report (using a pre-designed format) on a few metrics. This report will help the LAICO consultant track the hospitals progress and suggest changes.
Depending on the need and what is agreed upon, a follow-up visit to provide on-site support could take place between 3 months to 1 year from the date of the workshop at
LAICO. The consultant team will visit the hospital for a period of two to three days to provide support in needed areas. This could include standardization of systems and
procedures and integrating them into the work process in consultation with the hospital team. Engaging the broader hospital team is likely to have yielded new ideas and some
of them may be to replace improve upon some strategies developed at the workshop. In some instances the LAICO/Aravind Team may be requested to train some key staff on job.
On the whole the follow-up visit is to help the hospital in its implementation of the strategies and strengthen operational areas as needed.
The performance monitoring based on reports and interaction by LAICO will continue for about two years after the last visit. Following that further engagement will be based on requests from the hospital.