|
|
|
| Tell a friend | Unsubscribe |
|
| ||||||
Improving the quality of patient care in eye hospitals is a vital and necessary activity. Patients report they receive less individual attention than ever before, it mainly because of high patient expectation. They complain that Ophthalmologist and nurses are too busy tending to the technical aspects of care to provide the much needed attention to patients’ personal needs. Hence we should be working towards - improving patient expectations, and patient care, communicating clearly and effectively with those who look to us for help.
Abstract: This article tells in detail about a new perspective factor on measuring patient satisfaction. This study was conducted in Aravind Eye Care System by registering patient’s suggestions (complaints/satisfaction). This study was conducted by setting up a standard questionnaire and distributing it among the patients and the result was analysed and the through effective processing steps were taken for solving the new problems through the study. Abstract: This study was conducted among the cataract population of The St Jean de Dieu Hospital in and around Benin to measure the socio –economic status of the eye care population. This article describes in detail about the methods of the study involved in measuring the patient satisfaction among the patients who had done cataract operation. Abstract: This article discusses about the survey conducted to determine and compare Medicare beneficiary satisfaction with selected outpatient surgical and diagnostic procedures in ambulatory surgical centers (ASCs) and hospital outpatient departments (OPDs). The procedures were cataract extraction with intraocular lens implant, upper gastrointestinal endoscopy, colonoscopy and bunionectomy. Abstract: This article tells in detail about five useful tips for generating the patients. It also tells in detail about the steps, methods and mode of service that can be followed for generating patients. Also deals how to access the patient compliance and how effectively we can improve health service to make them satisfied. Abstract: This article tells in detail about the study conducted to assess user expectations and degree of client satisfaction and quality of health care provided in rural Bangladesh. It also describes in detail about the study methods, case findings and the problems analyzed as a result of this study. |
||||||
| ||||||
|
In addition to working towards high clinical quality, it is also necessary for the hospital to strive for high patient satisfaction. This is possible when administrative and other systems and procedures are geared toward the needs and comforts of the patients and redesigned as patient-centered systems or procedures. More often than not, systems and procedures are designed to benefit the organization by way of better control or lesser use of resources. While this is necessary from an efficiency perspective, it should not be at the cost of creating hardships for the patients.
Abstract: This article outlines the barriers that patients can face when required to go to hospital and also practical ideas on how to overcome these barriers. Abstract: This article tells in detail about how to provide high quality patient care by providing effective service in the medical and the non-medical aspects that have to be enhanced. It also tells the need for improving effective patient care service. Abstract: This article tells in detail how the eye workers can be utilized in transferring the blind people to the hospital. It also the lists out the various facilities that could be counseled to the blind people by the eye care workers. Abstract: This article tells in detail how to organize help for the blind and facilitate the Vision 2020 global effort. Abstract: This article details the ways we can measure and enhance patient satisfaction in an optometry service. It also lists the service essentials, ways to manage eye care services for patient satisfaction and also the factors that prevent the patients from availing the service. It highlights in detail, the ways to measure and increase patients satisfaction in a cost effective manner. | ||||||
| ||||||
Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of patients. Effective management policies and proficient staff combined with time management allow staff to work in a well-organised environment, ready to care for patients.
Abstract: This article discusses various factors that affect the patients from reaching cataract surgeries .It also describes how the factors could be overcome by improving the efficiency with which human , material resources , and thus reducing the use of Ophthalmic theatre time. Abstract: This article addresses adopting professional management practice and new technologies in clinical services from a professional management perspective. It also describes the roles and the responsibilities of Hospital administrators. It also gives in detail about how each department have to strive hard for providing effective eye care service. It also describes how the Professional management practices would enhance staff satisfaction, improve quality, patient satisfaction, and public perception of services. |
||||||
| ||||||
Intelligent layout of space and ergonomic positioning of equipment will allow efficient flow of patients through the eye care facility. Whether patients move to clinical staff, or clinical staff move to patients (restaurant fashion), thoughtfulness of the design will increase efficiency and volume of patients seen. Intelligent systems and procedures also contribute to greater efficiency. Investing a lot of money in equipment that will sit unused for hours or days at a time, or that will be costly to repair, is not cost effective. Every machine and piece of equipment should be in use for at least one full shift per day, in order to get full return on the investment and to lower maintenance.
Abstract: This article provides a practical account of the uses and advantages of computers in ophthalmic practice, as well as a step-by-step approach to the optimal utilization of available computer technology. Abstract: This article tells in detail about how to plan the hospital infrastructure to afford quality health care in tertiary hospitals of private sector. It also lists out the tips that could be considered in paving the effective infrastructure in the hospitals. |
||||||
| ||||||
Even with the best infrastructure and perfect systems in place, positive staff attitudes are necessary for achieving excellent results. In a dynamic environment such as a hospital, it is impossible to predict every single activity and to specify every single procedure. Therefore, positive attitudes must be developed and nurtured in all staff to keep them striving for high quality standards and constantly improving upon them. The leader must develop and exhibit these attitudes in the day-to-day activities to augment patient satisfaction.
Abstract: This article addresses the different aspects of managing people effectively. It also tells in detail about the current status of the community worker. It also tells in detail about how to motivate the community workers for providing effective high quality eye care service to the community. Abstract: This article tells in detail how to mobilize various heath care resource amongst the community by creating awareness about the health care utilities. Abstract: This article focuses on the need for Human resources in Eye care also it has a model Human Resource Structure for a Centre Serving 500,000 in India. Abstract: This article contains some of the staffing pattern of Secondary and tertairy eye care centers like Kilimanjaro Centre for Community Ophthalmology, Aravind Eye Hospital Madurai, and Secondary Hospital Theni. Abstract: This article focuses on Challenges in Getting Human Resources in Eye Care in regions of Africa, Asia and Europe and suggestions to over come this. |
||||||
| ||||||
|
While the patient is the best judge of the visual outcome, the patient has little or no understanding of the quality of the clinical process. Most patients can’t appreciate the type of surgery performed, the number of sutures, section done, or any of the finer details of the surgery that is not going to influence or dictate the details of how the surgery or examination should be done. Hence the pressure to maintain high clinical standards and to constantly improve has to come from within the system.
Good clinical outcomes produce good visual outcomes, which are fundamental to attracting patients. Even the poor patients who seek free care are quite discerning about he quality.
Abstract: This article gives a detailed overview of the infection that can occur during the ophthalmic practice and how the transmission of infection can be avoided by taking effective preventive measures. It also lists out the infection and their source and the measures that have to be taken for preventing the infection. Abstract: Consultant Ophthalmic Surgeon, Bhatia Hospital, Lilavati Hospital, Mumbai. This article tells in detail about the patient satisfaction after LASIK. It also lists out the common reasons given by the patients for undergoing LASIK. | ||||||
| ||||||
Constant monitoring and assessment of various functions maintains quality control. There should be a formal system of evaluation in place. Holding regular staff meetings to assess and discuss performance and to plan further strategies helps a programme to evolve with the demand. Patient Satisfaction Surveys can be conduction which is an instrumental component in monitoring hospital's quality of care in relation to costs and services.
Abstract: Measuring patient satisfaction in organizations plays a vital role in improving the organizational strategy and makes the organization sustain. This article gives some ideas about how to set up a questionnaire for measuring the patient satisfaction and analyze current status of the organization, which can be taken for further enhancement of the organization. Abstract: An in-depth review of existing public reports on hospital patient satisfaction was conducted to assess the similarities and differences in survey and statistical methodologies, identify issues related to survey distribution and reporting for minority groups, and discuss advantages and disadvantages of various statistical approaches for reporting hospital patient satisfaction data. The relevant literature was reviewed as a context for the description and analysis of the public reports. Abstract: This article emphasis on monitoring cataract surgical outcomes. It also describes the importance of setting up and monitoring steps of cataract surgical outcomes. |
||||||
| ||||||
A standards organization, also sometimes referred to as a standards body, is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise maintaining international standards that address the interests of a wide base of practitioners outside the standards development organization. Here are some of articles which highlights about international standards.
Abstract: This article deals with new review of refractive error definitions based on the survey. Abstract: This module deals with benchmarks for monitoring quality volume and sustainability, evolution of cataract surgical techniques, clinical strategies, IOL microsurgery training course, and manual Phaco extraction training course. There are also appendices on preoperative evaluation, preoperative preparation and anesthesia, intraoperative considerations, postoperative management and pediatric cataract. Abstract: This document covers the standard protocol to maintain medical records and issue reports. It provides model case sheets for various patient categories including preoperative cataract/IOL ,cataract/IOL surgery record, postoperative cataract/IOL surgery record, follow-up and discharge record, as well as flowcharts illustrating the work flow for new and review registration Abstract: The Cataract Outreach Activities Protocol guides about the pre-camp activities such as monthly plan/weekly plan schedule, to contact the sponsor, explaining the sponsor about the camp procedures, suggest a suitable date and camp site, to give standard format of notice and poster for sponsor’s publicity, periodical meetings, transport management etc. and the camp-day activities such as to make ready op& IP registers, collect furniture, instructing the volunteers, collect patients, preparing medical records, arranging food, arranging transport to take the patients to the hospital etc. and the post-camp activities such as admitting and treatment of patients, to draw camp reports etc. A Flow chart of examination protocol at campsite and the standardized clinical protocol for the campsite is also given for good management. Abstract: Survey protocol is designed to give the quantum of prevalence of blindness, prevalence of cataract blindness, cataract surgical coverage and outcome following cataract surgery. The protocol gives complete detail with the software for data entry forms, standard analysis and manual of operations. Abstract: KAP Study tells us what people know about certain things, how they feel and also how they behave. The three topics that a KAP study measures are Knowledge, Attitude and Practice. Understanding the levels of Knowledge, Attitude and Practice will allow for a more efficient process of awareness creation as it will allow the program to be tailored more appropriately to the needs of the community. Abstract: The Cataract Surgical Protocol deals with the techniques to be followed during the cataract surgeries. The patient examination and the preoperative techniques to be followed such as admission, investigation, decision making on patients with systematic diseases, asthmatics, instruction regarding dilatation, cleanliness and day of surgery are given in detail. The Surgical Protocol includes how the Anaesthetic solution is selected, its quantity, sterilization of needles, checking of case records, Anaesthesia, hypotony, Managing Anaesthetic Complications etc. The Postoperative protocol includes Routine Management of uncomplicated cases, routine medication, explaining the patient during discharge, timing of resurgeries and routine follow-up. |
||||||
| ||||||
L V Prasad Eye Institute
L V Prasad Eye Institute is a world-class eye hospital, research, and training centre located in Hyderabad, India. Its mission is to provide excellent and equitable eye care to all in a caring and compassionate manner. The Institute's six areas of focus are comprehensive patient care, sight enhancement and low vision rehabilitation, community eye health, clinical research, education and training programmes, and product development. In partnership with international health organizations, such as the World Health Organization and the International Agency for the Prevention of Blindness, LVPEI designs and implements innovative eye health programs that reach people in the most remote and poorest areas. LVPEI has established rural eye health centers that provide high-quality eye care at the lowest possible cost, or at no cost. This same model is used in LVPEI's primary center in Hyderabad, Andhra Pradesh, where nearly 50 percent of patients are treated free of cost. Visit L V Prasad Eye Institute at L V Prasad Eye Institute |
||||||
| ||||||
|
You can also refer your friends to register with the innovative resources. Send in your friend's e-mail id to us at eyesite@aravind.org with the subject line Register my friend's id! Subscribe Sitenews If you want to unsubscribe from our mailing list and from all our communications please click on the following link: Unsubscribe Sitenews Address: Vision 2020 e-resource team, Lions Aravind Institute of Community Ophthalmology, 1, Annanagar, Madurai - 625 020, Tamil Nadu, India, E-mail:eyesite@aravind.org Phone: 91-452-2537580 | ||||||
| ||||||
| ||||||
|
|
||||||
|
|
||||||
