Vol. 4 No. 5 May 2007

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This Issue Features.. Managing People HR PRACTICES   - HR Planning   - Recruitment and Selection   - Job Description   - Managing Performance   - Approach to Effective     Implementation of HR     Practices HOW TO GET THE BEST OUT OF YOUR EMPLOYEES   - Grooming Your Employees   - Boosting Your Employee      Morale   - Who and How To Manage      People   - Retention   - Communication To Get Best      Out of Employee   - Team Building   - Leadership Styles Talk To Us Past Issues Register

Dear Readers,   In the service sector especially for the hospital industry employees are the most important assets to delivering the care. Managing people becomes one of the central functions in ensuring successful running of the hospital well. Hence this issue of Site news is devoted to science and art of managing people which comes within the domain of HR.      The Sitenews goes into each of the HR practices as well as how to get the best out of the employees we have. In the HR practices section several key HR practices are touched upon in great detail. In Human Resource planning the focus is on eye care starting with the need and the different kind of human resources required for eye care in different regions of the world. Recruitment and more importantly selection focuses on how you can do this in the best way possible to ensure the right person enters your organization. A Job description provides an overview not only to how to develop a job description but also provides sample job descriptions of variety of personnel in eye care. Training is another important area as well as ensuring regular feedback goes to the employees as well as managing performance.      The next section focuses on ideas for how to get the best out of your employees. This includes boosting employee morale, fostering teamwork, increasing retention, improving employee satisfaction as well as leadership styles to be used.      The implementation of the scientific HR practices is an art. If you have resources which you would like to share with others we would appreciate receiving not just your resources but your valuable feedback as well!      We wish you an experience of learning that is very practical. Your feedback will let us know how we can improve. Please write in your feedback at eyesite@aravind.org. We look forward to your feedback. We wish our readers an informative reading! Happy reading! Regards, Vision 2020 e-resource team

HR PRACTICES Human resource practices are the set of activities used by organizations for managing the people the employees that make up their organization.

HR Planning Goto Top

COMPREHENSIVE PLANNING OF HUMAN RESOURCES FOR EYE CARE TO MEET THE GOALS OF VISION 2020: THE RIGHT TO SIGHT Abstract: This study is based on the criteria to review the status of the eye health workers with regard to number, mix, distribution, the areas of deficiency and major areas for reform in educational policies and to come out with a policy on the Human Resources development for Vision 2020 - The Right to Sight programme. HUMAN RESOURCES DEVELOPMENT Abstract: This article focuses on the need for Human resources in Eye care also it has a model Human Resource Structure for a Centre Serving 500,000 in India. HUMAN RESOURCES IN EYE CARE Abstract: This article contains some of the staffing pattern of Secondary and tertiary eye care centers like Kilimanjaro Centre for Community Ophthalmology, Aravind Eye Hospital Madurai, and Secondary Hospital Theni. HUMAN RESOURCE DEVELOPMENT Abstract: This article describes the importance of developing adequate, appropriate human resources for meeting Vision2020 goal. It also tells about the analysis of current practices reveals problems related to number, quality of training, distribution and utilization of various categories of eye care personnel. It also describes most eye care delivery services in developing countries lack appropriate human resource planning required for primary, secondary and tertiary levels of eye care. It also lists out the outcome of the Training Conducted for the eye care Human Resources at LVPEI. HUMAN RESOURCE DEVELOPMENT FOR VISION 2020 Abstract: This article is a modified version of a presentation at the workshop on Human Resource Development for VISION 2020 in Africa, which took place at the PAACO meeting in Tunis on 21 May 2003. STRATEGIC MANAGEMENT OF THE HEALTH WORKFORCE IN DEVELOPING COUNTRIES: WHAT HAVE WE LEARNED? Abstract: This paper reviews lessons relating to strategic management challenges emerging from the growing literature in this area. HUMAN RESOURCES FOR HEALTH POLICIES: A CRITICAL COMPONENT IN HEALTH POLICIES THE INTERFACE BETWEEN HEALTH SECTOR REFORM AND HUMAN RESOURCES IN HEALTH Abstract: This work intends to review the evidence on how the individual or collective actions of human resources are shaping the reforms, by spotlighting the reform process, the workforce reactions and the factors determining successful human resources participation. It attempts to provide a more powerful way of predicting the effects and interactions in which different "technical designs" operate when they interact with the human resources they affect. The article describes the dialectic nature of the relationship between the objectives and strategies of the reforms and the objectives and strategies of those who must implement them. HUMAN RESOURCE MANAGEMENT IN ERITREA: CURRENT AND FUTURE TRENDS THE EFFECTIVENESS OF HEALTH CARE TEAMS IN THE NATIONAL HEALTH SERVICE HRD FOR MIDDLE LEVEL EYE-CARE WORKERS IN EASTERN AFRICA Abstract: This article contains report on Human Resources Development for middle level eye-care workers in Eastern Africa. This also contains summarizes HRD in Tanzania and Ethiopia as discussed in the workshops, as well as data provided by the participants from Malawi, Zambia and Uganda. COMPREHENSIVE PLANNING OF HUMAN RESOURCES FOR EYE CARE TO MEET THE GOALS OF VISION 2020: THE RIGHT TO SIGHT

Recruitment and Selection Goto Top

The Role of Cultural Diversity Climate in Recruitment, Promotion, and Retention of Faculty in Academic Medicine THE ROLE OF CULTURAL DIVERSITY CLIMATE IN RECRUITMENT, PROMOTION, AND RETENTION OF FACULTY IN ACADEMIC MEDICINE Abstract: To explore the perceptions of physician faculty regarding the following: the institution’s cultural diversity climate and facilitators and barriers to success and professional satisfaction in academic medicine within this context. RECRUITING AND RETAINING CLINICAL - EDUCATORS MEDICAL DIRECTORS OF LONG-TERM CARE FACILITIES Abstract: The long-term care (LTC) sector in Canada is expanding, but little attention has been given to medical human resources in this area. Our objective was to seek LTC medical directors’ opinions about medical services in LTC and about strategies for recruitment and retention. 12 ELEMENTS OF RECRUITMENT STRATEGY NEW WAYS TO THINK ABOUT RECRUITMENT HIRING INTERVIEWING OVERVIEW! HIRING: AN OVERVIEW SELECTION AND HIRING CHECKLIST BENCHMARK YOUR RECRUITERS

Job Description Goto Top

GUIDELINES FOR WRITING JOB DESCRIPTIONS WHO CAN CARRY OUT PRIMARY EYE CARE? Abstract This article tells in detail about the need for serving the primary eye care society. It also tells in detail about the need for training at least one staff form Health Care Institution. It also lists our different categories of eye care heath worker, their job description etc… JOB DESCRIPTION FOR CAMP ORGANISORS JOB DESCRIPTION FOR COUNSELLORS JOB DESCRIPTION FOR GENERAL OPHTHALMOLOGISTS JOB DESCRIPTION FOR OUTPATIENT PARAMEDICAL JOB DESCRIPTION FOR THEATRE PARAMEDICS JOB DESCRIPTION FOR WARD PARAMEDICS JOB DESCRIPTION - COMMUNITY WORKER JOB DESCRIPTION FOR UNIT HEAD JOB DESCRIPTION VISION ASSISTANT JOB DESCRIPTION VISION CENTER COORDINATOR

Managing Performance Goto Top

AN ASSESSMENT OF SKILLS OF MID-LEVEL OPHTHALMIC PERSONNEL (MLOP) IN INDIA Abstract: This articles reports finding from a study conducted to assess the confidence levels of MLOP relating to the functions they were trained for and to obtain the viewpoints of the chief ophthalmologists of selected institutions on the skills of MLOP. PEOPLE DELIVER EYE CARE: MANAGING HUMAN RESOURCES Abstract: This article describes in detail about the health workforce serving the eye health community. It highlights how to identify and bride the staffing gap with effective workforce. It suggests that the managers can train the Eye Health Workers in the NGO’s, also gives in detail the need for motivating the staffs for getting effective service. A STRATEGY FOR MANAGING PERFORMANCE TOWARD A STRATEGIC HUMAN RESOURCE MANAGEMENT MODEL OF HIGH RELIABILITY ORGANIZATION PERFORMANCE

Approach to Effective Implementation of HR Practices Goto Top

PROFESSIONAL MANAGEMENT FOR EYE CARE Abstract: This article addresses the opportunity from a professional management perspective. It also describes the need for the health providers having the potential to significantly enhance their service by adopting professional management practice and new technologies in clinical services. It also tells how to efficiently manage the situation to make the Heath care Organization sustainable. HR PRACTICES FOR HIGH-PERFORMANCE ORGANISATIONS DECENTRALIZATION'S IMPACT ON THE HEALTH WORKFORCE: PERSPECTIVES OF MANAGERS, WORKERS AND NATIONAL LEADERS Abstract The main body of the paper is devoted to examining decentralization's impact on human resource issues from three different perspectives: that of local health managers, health workers themselves, and national health leaders. THE IMPORTANCE OF HUMAN RESOURCES MANAGEMENT IN HEALTH CARE: A GLOBAL CONTEXT Abstract This paper addresses the health care system from a global perspective and the importance of human resources management (HRM) in improving overall patient health outcomes and delivery of health care services. THE GLOBALIZATION OF HUMAN RESOURCE PRACTICES PROMISING HUMAN RESOURCES PRACTICES IN TIMES OF CHANGE FOR A STRATEGIC HUMAN RESOURCES QUALITY MANAGEMENT SYSTEM

HOW TO GET THE BEST OUT OF YOUR EMPLOYEES

Grooming Your Employees Goto Top

TRAINING AND HUMAN RESOURCES REQUIRED FOR SETTING UP A PAEDIATRIC EYE CARE UNIT Abstract: This worksheet provides details on the number of eye care personnel needed for each area of a Pediatric Eye Care unit. Also this provides the training requirement for the human resources involved in Pediatric eye care service delivery, and eligibility criteria for an eye hospital to start a Pediatric unit of their own. DIRECTORY OF TEACHING AND INFORMATION RESOURCES FOR BLINDNESS PREVENTION AND REHABILITATION Abstract: Provides greater information on the resources available for the rehabilitation and blindness prevention from 27 organizations. TRAINING OPHTHALMOLOGISTS FOR CHILDREN’S EYE CARE CENTRES Abstract This article tells in detail about the need for training the Ophthalmologists and other eye care professionals for effective children’s healthcare. It also lists out a sample need for the Ophthalmologists and other health care workers in per million populations. It also describes out the objectives of Training and the Training objectives to be met. It also list out how the schedule have to be effectively planned for the eye care service. EVALUATION OF TRAINING TRAINING: ESSENTIAL FOR EFFECTIVE EYE HEALTH PROMOTION Abstract This article deals with how Teaching Eye Health seeks to develop understanding of the principles and methods required in making teaching effective, thus meeting the learning needs of all of us. It also describes the Training as an essential activity in the spread of new knowledge and skills to eye health workers. It also tells about the implementation of the training and the need for evaluating the training. OPHTHALMIC EDUCATIONAL TRAINING RESOURCES DEVELOPING A COURSE CURRICULUM Abstract This article tells in detail how to select people, how to train them, and the areas to be trained. It also tells about how to define the jobs according to the workers capability and analyzing the performed tasks. It also highlights how the course curriculum should be planned to train and enrich the health care workers on knowledge needed for the job. HANDLING CONFLICT SEVEN GUIDELINES FOR HANDLING CONFLICTS CONSTRUCTIVELY PRODUCTIVITY AND STRESS Abstract This article deals with the effect of stress on the productivity of any organization, its sources and managing. CREATING MOTIVATION, IDENTIFYING INCENTIVES AND ENABLERS, AND ENCOURAGING STAFF DEVELOPMENT Abstract This article tells in detail about how to motivate the staffs to do their jobs well. It also lists out the various processes which will enable the workers to do their jobs in an effective way. It briefs on how to encourage the staffs and provide needed training. MANAGING AND DEVELOPING YOUR MOST IMPORTANT ASSET

Boosting Your Employee Morale Goto Top

EMPLOYEE PROTEST AND SOCIAL CHANGE IN THE HEALTH CARE ORGANIZATION ORGANIZATION SPECIFIC PREDICTORS OF JOB SATISFACTION: FINDINGS FROM A CANADIAN MULTI-SITE QUALITY OF WORK LIFE CROSS-SECTIONAL SURVEY Abstract: The purpose of this study was to identify organization specific predictors of job satisfaction within a health care system that consisted of six independent health care organizations. BOOST EMPLOYEE MORALE BOOSTING EMPLOYEE MORALE ORGANISATIONAL CAPACITY BUILDING - A MODEL DEVELOPED BY ARAVIND EYE CARE SYSTEM Abstract This article explains how capacity building is done, stages in the capacity building and the factors that affect capacity building.

Who and How to Manage People Goto Top

CHALLENGES FOR HUMAN RESOURCES IN EYE CARE IN THE CONTEXT OF SOUTH AMERICA Abstract: An analysis of current situation in Latin-American Countries is discussed in this article. CHALLENGES IN GETTING HUMAN RESOURCES IN EYE CARE Abstract: This article focuses on Challenges in getting Human Resources in Eye Care in regions of Africa, Asia and Europe and suggestions to over come this.

Retention Goto Top

ATTRACTING AND RETAINING TRAINED OPHTHALMIC PERSONNEL IN A REMOTE, RURAL SETTING Abstract: This article focuses on how Sadhguru Nethra Chikitsalaya was able to attract and retain trained ophthalmic personnel in remote setting. CREATING A HIGH RETENTION WORKFORCE IN EYE CARE Abstract: This article focus on various issues faced by different regions of the world relating to retention of work force and How they over come it.

Communication to Get Best Out of Employee Goto Top

IMPORTANCE OF COMMUNICATION IN NURSING CARE Abstract: This article underlines the qualitative difference that nursing care can make for patients through compassionate communication. INTERNAL COMMUNICATION: 12 ESSENTIAL ELEMENTS

Team Building Goto Top

BRIDGING THE GAP BETWEEN HEALTH CARE PROFESSIONALS AND COMMUNITIES Abstract: This article gives in detail about the need for bridging the gap between the Eye care professionals and the community. It also suggests how an effective service could be rendered for the community after understanding/learning their needs. REACHING INTO THE DISTRICT: STRENGTHENING THE EYE CARE TEAM Abstract: This article describes in detail on how the team building concept in organizations helps to achieve efficiency, effectiveness, job satisfaction and a shared vision. It also describes how the roles and the responsibilities of the Team members can be defined and how the Teams could be effectively organized. It also describes the strategies that could be followed while developing an effective Team culture in eye care programmes. HARNESSING DIVERSE GROUPS TO WORK TOGETHER IN PARAGUAY Abstract This article describes on how to manage different groups to unite them behind the common goal of VISION 2020: The Right to Sight. It also describes how the teachers and other eye care providers could be trained and jointly worked. EVALUATION OF TRAINING Abstract This article tells in detail about the process that have to be handled for effective Teaching during the job training as well as evaluating what they learned at each stage and the required information that have to be collected before doing evaluation. ALLIED HEALTH RECRUITMENT & TRAINING TOOL KIT

Leadership Styles Goto Top

LEADERSHIP STYLES, SKILLS, QUALITIES, TOOLS AND LINKS

Talk To Us Goto Top

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Past Issues Goto Top

Aprl 2004-Introduction to SiteNews May 2004-Cataract Frequently Asked Questions Jun 2004-"Magnitude of Cataract Blindness Estimation Tool" Jul 2004-Medical Records Protocol Aug 2004-"Sterilization Protocol" Sep 2004-Quality Cataract Series - Paramedical Contributions Module Oct 2004-Strategy worksheet for continually improving quality of services and checklist Nov 2004-Diabetic Retinopathy Knowledge, Attitude and Practice Study Dec 2004-Highlighting Starting a New Eye Hospital Tool Jan 2005-Refractive Error Service Resources Feb 2005-Frequently Asked Questions on Eye Glasses! Mar 2005-Strategic Planning Tools Aprl 2005-Paediatric Eye Care Service Delivery May 2005-Cataract Jun 2005-Low Vision Jul 2005-Refractive Error Aug 2005-Start up eye Hospital Sep 2005-IEC Oct 2005-Ophthalmic Equipment and Instruments Nov 2005-Human Resources in Eye Care Dec 2005-Vision Centre Jan 2006-Counselling Feb 2006-Community Outreach - Cataract March 2006-Leadership April 2006-Evidence for Action - Cataract Control May 2006-Refractive Correction June 2006-Quality Assurance in Eye Care July 2006-Housekeeping in Hospitals August 2006-Medical Records in Hospitals September 2006-Tele Ophthalmology October 2006-Low Vision & Refractive Error November 2006-MLOP for Effective Delivery of Eye Care December 2006-Patient Satisfaction January 2007-Financial Planning for Eye Hospital February 2007-Patient Education Resources March 2007-Eye Care Information Resource Center April 2007-Ophthalmic Emergencies in Eye Care